Privacy Policy

1. Information We Collect

We collect personal data when you interact with our Platform, such as:

  • Name, date of birth, address, mobile number, email ID.

  • Proof of identity or address, if required.

  • Payment details such as bank account, credit/debit card, or other payment instrument details (with your consent).

  • Biometric information (if required for specific features, with your consent).

  • Transaction details related to your purchases.

  • Behavioural information like preferences and usage patterns.

Note: You can choose not to provide certain information, but that may limit your access to specific features.

 

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders.

  • Improve your customer experience.

  • Communicate order updates and offers.

  • Handle disputes or troubleshoot issues.

  • Conduct marketing, research, and surveys (with opt-out options).

  • Detect fraud and prevent misuse.

  • Comply with legal obligations.

 

3. Sharing of Information

We may share your personal data with:

  • Our group companies and affiliates (who may market to you unless you opt-out).

  • Sellers, business partners, payment providers, logistics partners.

  • Law enforcement or government agencies, when legally required.

  • Other parties to enforce our Terms of Use or protect our users’ safety.

We are not responsible for the privacy practices of third-party partners. Please review their privacy policies before providing them your information.

 

 

4. Data Security

We implement reasonable security practices to protect your personal data. However, data transmission over the internet is never completely secure, and by using the Platform, you acknowledge such risks.

You are responsible for maintaining the confidentiality of your login credentials.

 

 

5. Data Retention & Deletion

  • We retain your data only as long as necessary to provide services or as required by law.

  • You may delete your account via your profile settings or by contacting us.

  • We may deny deletion if there are pending grievances, claims, or transactions.

  • Even after deletion, we may retain anonymised data for research and analytics.

 

6. Your Rights

You may:

  • Access, correct, or update your personal information through your account settings.

  • Withdraw your consent by contacting us (subject to legal limitations).

  • Opt-out of marketing communications.

 

7. Consent

By using our Platform, you consent to the collection, storage, use, and sharing of your information as outlined in this Privacy Policy.

If you provide personal information on behalf of someone else, you confirm that you have their consent to do so.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated as required by law. Please review this policy periodically.

 

 

9. Grievance Officer

Milau
Website: www.milau.in
Email: support@mialu.in
Phone: +91 9327393272
Support Hours: Monday – Friday (9:00 AM to 6:00 PM)