Terms & Conditions

Effective Date: [25-06-2025]

Welcome to www.milau.in. The Website is owned and operated by Milau (DYP Cosmetics Pvt Ltd.), a brand engaged in the sale of cosmetic and personal care products.

By accessing or using our Website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. General Terms

  • By using this Website, you confirm that you are at least 18 years of age or accessing the Website under the supervision of a legal guardian.

  • We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

  • Continued use of the Website after such changes constitutes your acceptance of the new Terms.

2. Products & Orders

  • All products listed on www.milau.in are subject to availability and we reserve the right to limit quantities at our sole discretion.

  • Product descriptions and images are provided for informational purposes. There may be slight variations in colour, packaging, or appearance.

  • We reserve the right to refuse or cancel any order at our discretion, including orders with incorrect pricing or stock unavailability.

3. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless mentioned otherwise.

  • We accept secure online payments through available payment gateways.

  • In case of payment failure or discrepancies, orders may be delayed or cancelled. 

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary based on location, courier delays, or unforeseen circumstances.

  • We are not liable for delays caused by courier partners or factors beyond our control.

5. Returns & Refunds

  • Our Return & Refund Policy is available on the Website. Please review it before making a purchase.

  • Certain products like opened cosmetics, used items, or personal hygiene products are non-returnable for safety reasons.

6. Intellectual Property

  • All content on the Website, including images, logos, text, product descriptions, and designs, are the property of Milau and are protected by copyright and trademark laws.

  • You may not reproduce, distribute, or use any content without our written permission.

7. User Conduct

  • You agree not to misuse the Website, including attempting to hack, distribute viruses, spam, or engage in fraudulent activities.

  • Any violation may result in legal action and termination of your access to the Website.

8. Limitation of Liability

  • Milau is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of the Website or products purchased through it.

  • All products should be used as per the instructions. We are not liable for any allergic reactions or misuse of the products.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts in Ahmedabad, India.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Milau
Website: www.milau.in
Email: support@mialu.in
Phone: +91 9327393272

By using this Website, you acknowledge that you have read, understood, and agree to these Terms & Conditions.